Terms & Conditions
CONTACT DETAILS:
Sports Starz Ltd
Company number 15547287,
whose registered office is at:
53 High Street
Ryton on Dunsmore
CV8 3FJ
email: info@sportsstarz.co.uk
Telephone: 07788 336114
DEFINITION
Activity – means any Camp, Club, Course, Childcare service, Party, Subscription, Event or Activity organised and operated through any member of Sports Starz Ltd and its subsidiaries.
Terms and Conditions – means the terms contained in this document and any other document referred to within it.
ACCOUNT AND PASSWORD
You will need to keep your account name and password confidential. You will need to notify us straightaway of any unauthorised use of your account.
NOTICE PERIOD/CLOSING YOUR ACCOUNT
All bookings are subject to the right to cancel in writing (by e-mail to us at info@sportsstarz.co.uk). If a cancellation is made between the first (1st) and the tenth (10th) of the month this will incur no other charge than that current monthly payment. All cancellations after the tenth (10th) of the month will incur the next month’s payment as a "Notice Period". The child can take part in the Activity during these notice periods. If you cannot attend sessions within the notice period, you can use the payments as credit towards future activities.
BOOKINGS
Bookings for all activities must be made in advance. By booking a place for your child on any Activity with Sports Starz Ltd you accept these Terms and Conditions. Sports Starz Ltd offers an online booking service, once the booking has been completed and submitted, payment in full received and the booking validated by Sports Starz Ltd you will be sent confirmation of your booking via the email address you have provided. Re-booking reminder emails will be sent once the course is completed. Bookings are subject to these Terms and Conditions which are hereby incorporated.
Receiving email acknowledgement of payment is confirmation of your request to book a child on a Sports Starz Ltd Activity. For safety reasons we can only guarantee a place on ANY Activity to those booking in advance. Those that arrive on the day without having made payment prior to the course will NOT BE ALLOWED to take part in the Activity until payment has been made.
Before booking please ensure your child is able to attend the Activity and meets the conditions for such Activity as listed. Sports Starz Ltd will NOT issue any refunds due to circumstances beyond our control.
Sports Starz Ltd yearly terms runs from September to July the following year. Once the term finishes children are allowed to leave without a notice period.
PAYMENT
Sports Starz Ltd accepts credit/debit card through STRIPE as method of payment.
SIBLING DISCOUNT
Discounts is currently available when booking for additional siblings on any Activity.
HAF DISCOUNT
If parents are booking a Camp with a HAF code - this HAF code and confirmation of name and address is required before we can accept the booking (by emailing this information to ourselves on info@sportsstarz.co.uk. If this information is not provided - no booking will be taken or if a booking has already taken place this will be cancelled.
HAF FOOD PROVISION - DIETARY NEEDS OR ALLERGENS
Once a booking with a HAF code has been confirmed and agreed with ourselves the relevant parents will be communicated with (email or other message) to confirm if the child booked onto the Camp has any dietary needs or allergens for food provision. If parents are booking a Camp with a HAF code - this HAF code and confirmation of name and address is required before we can accept the booking (by emailing this information to ourselves on info@sportsstarz.co.uk. If this information is not provided - no booking will be taken or if a booking has already taken place this will be cancelled.
CHILD PROTECTION
All Sports Starz Ltd staff hold current child protection and DBS certification. If a coach is under 18 no DBS is required but they are qualified in the FA Safeguarding course and will NOT be placed in control of children but assisting the Lead Coach. In the event that a child makes a disclosure or a member of staff believes that the child is suffering from abuse we will act in accordance with our child protection policy, a copy of which is available on request to Sports Starz Ltd.
FILM/PHOTOGRAPHY
Sports Starz Ltd may from time to time take photographs/film of any of the Sports Starz Ltd activities, the use of this data is solely for the purpose of promoting and publicising Sports Starz Ltd activities through our literature, website, social media platforms (Facebook, Instagram, TikTok) press and TV.
Parents/guardians that do not wish for their child to be photographed/filmed must make Sports Starz Ltd aware of this at the time of booking or in writing before the Activity starts (where possible Sports Starz Ltd will inform parents/guardians at the start of an Activity). If you change your mind you can ask for a photo to be removed anytime by contacting info@sportsstarz.co.uk.
Sports Starz Ltd will hold all personal data in accordance with its Privacy Policy which can be requested. We will remind you to update every 2 years via email.
PERSONAL PROPERTY
Sports Starz Ltd cannot be held responsible for any loss or damage to any personal belongings whilst attending a Sports Starz Ltd Ltd activity. Please ensure that no valuables are taken to any venue by your children.
Sports Starz Ltd will request a reasonable cost of repairing or replacing a piece of equipment if a child is found to be responsible for causing damage or the equipment going missing which has been provided for the Activity.
HEALTH & SAFETY
A full risk assessment will be carried out before any activity takes place at a new venue. Sports Starz Ltd staff hold a current emergency first aid certificate issued by an appropriate body and also an up-to-date DBS certificate.
By agreeing to these terms and conditions you are providing consent for Sports Starz Ltd staff to administer any and all necessary first aid to your child as required at any time.
For safety reasons it is compulsory for all attendees to wear shin pads if the sport they are taking part in requires, for example, football, futsal or another contact sport.
Sports Starz Ltd reserves the right to refuse permission to participate for any child not wearing shin protection. It is the parent/guardian’s responsibility to ensure appropriate clothing is worn and/or available for their child for the Activity being undertaken and weather conditions.
Sports Starz Ltd will NOT be held responsible for any loss or injury whilst attending a Sports Starz Ltd activity.
Sports Starz Ltd reserves the right to refuse permission to participate for any child who has or had any form of illness or injury within 48 hours of the class. Sports Starz Ltd requests parents to refrain from bringing your child to class if this is the case.
Sports Starz Ltd reserve the right to remove from our programme, without refund, anyone who is found to be bullying, misbehaving or displaying disruptive behaviour.
Sports Starz Ltd reserve the right to refuse any child admission to any of our programme's when other children in the programme are at risk of any safety issues out of our control which our staff cannot be held responsible for. This also includes our venue management hire conditions.
MEDICAL INFORMATION
We need to know about any medical conditions of your child in case of an incidents whilst in our care. Any medical conditions that any participant may have must be fully disclosed (1) at the time of booking in writing to Sports Starz Ltd at registration and (2) to the lead coach on the activity or at the venue.
LIABILITY
Sports Starz Ltd has Public Liability insurance with cover provided by Insure4sport. Other than in relation to death, personal injury, or property damage, where Sports Starz or its staff is proven to be negligent, Sports Starz Ltd liability to you is limited to the booking fee paid by you.
PROGRAMME CHANGES
All information is correct at the time of printing and publishing. Please check details on our web site before you book. In the event that Sports Starz Ltd has to cancel an activity for any reason (inclement weather, venue safety reasons, unavoidable extraordinary circumstances etc), alternative provisions to stage the activity at another time or venue will be arranged and confirmed to all. Sports Starz Ltd will not be liable if you are unable to attend at the alternatively arranged time or venue and NO refund will be issued.
FORCE MAJEURE
In an event beyond our control Sports Starz Ltd will make all efforts to continue their program within reason but will appropriately deal with and may make decisions which effect their customers and the service they provide. Upon completion of the force majeure event Sports Starz Ltd must as soon as reasonably practicable recommence its programme under our terms and conditions. Sports Starz Ltd must provide a revised programme rescheduling its service to minimise the effects of the prevention or delay caused by the event of force majeure.
LEAVING AN ACTIVITY
Any child that is collected must be collected by a parent or guardian. Each child will be released by Sports Starz staff once the child acknowledges the parent or guardian. Any child that normally walks home unaccompanied from any activity will only be allowed to leave unaccompanied if a parent or guardian has provided written consent prior to the commencement of the Activity.
POLICIES & PROCEDURES
Copies of Sports Starz Ltd policies and procedures are available upon request from info@sportsstarz.co.uk.
COMPLAINTS
In the unlikely event that you or your child are dissatisfied with the service we provide then please in the first instance raise it with the head coach at the activity. He/she will deal will the problem in accordance with our policies and procedures.
If the problem is not resolved to your satisfaction, then please write to our customer services team info@sportsstarz.co.uk within 7 days of child’s attendance on the activity.
We take your views and complaints very seriously and will endeavour to resolve your complaint as quickly as possible.
INFORMATION
The information on this site is updated regularly. However, we hereby exclude any warranties (whether expressed or implied) as to the quality, accuracy, efficacy, completeness, performance, and fitness for a particular purpose of the site.
These Terms and Conditions form the entire agreement between you and Sports Starz Ltd.
By booking an activity with Sports Starz Ltd you are acknowledging your full acceptance of these Terms and Conditions and confirm that you have not relied on any other representation other than those contained within these Terms and Conditions.
If any term within these Terms and Conditions is found to be unenforceable by a competent Court then such term shall be struck out but the remaining terms within these Terms and Conditions shall continue in force to the full extent permitted by law.
These Terms and Conditions are governed by English law and subject to the exclusive jurisdiction of the Courts of England.
LINKED SITES
If, from our web site, you click on any links to another website you understand that it is independent from Sports Starz Ltd and that we have no control over the content or availability of that website.
No Linking to or Extraction of Data or Other Information from Sports Starz Ltd Site
Any linking to, deep linking to, or extraction from the Sports Starz Ltd website without the written consent of Sports Starz Ltd in hard copy with original signature by the owner of Sports Starz Ltd is strictly prohibited.
AVAILABILITY OF OUR WEBSITE, ERRORS AND VIRUSES
We will use all reasonable endeavours to make our website available at all times but cannot guarantee that our website will operate without interruptions. We will use all reasonable care to ensure that our website is error free and that the website and its server are free of computer viruses or other harmful mechanisms but this cannot be guaranteed in circumstances beyond our reasonable control. Sports Starz Ltd can accept no liability for our website’s unavailability or any errors or viruses that it can contain.
You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet-connected device owned, controlled or used by Sports Starz Ltd.